How can I contact Riverty Back in Flow?

You have received a letter from us and have questions? We are happy to help you!

Collection processes can vary and therefore we have special telephone numbers for special issues. You will find the telephone number for your collection case on our letters, as well as in our online portal after logging in. This way, you can directly reach the right team of experts.

We are available for you by telephone.

Monday to Thursday
08:00 – 21:00
Friday
09:00 - 17:00
Day before holiday 08:00 – 17:00
Closed Saturday, Sunday and Holidays

When you call, please have your case number at hand, which you will find on our letter. For security reasons, we will ask you a few questions at the beginning to compare your data with the available information. We call this short check data matching.

Would you prefer to handle the process conveniently via this web portal?

Then enter your case number directly on the start page. This will take you to the payment area with various options. In addition, when you login with BankID or organization number, you can view the current status of the claim at any time in the personal area. Read in further FAQ how the login works and how to pay claims.

Clarification of your questions

Depending on your concerns, we may need certain documents from you for clarification. You can then submit these documents to us by mail, e-mail or online in the logged-in area via "Messages".

Your request	Required documents
Deadline expiration: You have paid an arrears shortly before the expiry of a deadline and would like to send us the supporting document.	Proof of transfer, e.g. a bank statement - additional information may be redacted.
Reclamation: You reclaim the claim because you are still in clarification or have already clarified your objection with the creditor.	Correspondence and all documents that are important for traceability, such as postal document, proof of return, return receipt, all correspondence with the company or a confirmation of the creditor.
Representation: You are reporting on behalf of another person, such as a family member, caregiver, debt counsellor, or legal representative.	Power of attorney, guardianship certificate, power of representation